*Due to COVID-19 Keep Prominent Boutique are following all policies and regulations put in place to ensure and protect all items be free of any issues or problems due to COVID.

All non-speciality orders can be delivered 7-15 business days within a 15 mile radius of company, and we will inform customer. Orders over a 15 miles radius will be shipped at shipping cost to consumer; 7-20 business days on all orders from date of purchase, this time frame do not include postal shipping dates and times. Shipping times are subject to change based on inclement weather, postal holidays and delays based on various national regulations.

All shipped orders will obtain a tracking number, in which we will provide to the customer in order to track and follow packages once item(s) are shipped. Keep Prominent Boutique and affiliates are not responsible for any shipment(s) delayed, lost or damaged once a tracking number is provided. Please contact your postal service(s) for shipment delays.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags in tact, and in its original packaging. 
To start a return, you can contact us at tehcreationss@gmail.com.

*Provide images

* Description of product defect

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tehcreationss@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item you receive is the wrong item or damaged, so that we can evaluate the issue and make it right.

Damaged packages please contact your postal service provided regarding damaged boxes, or bent envelopes stamped "do not fold/bend", thus causing items to become damaged.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders, customized or personalized items). Please contact us, if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.